Faqs

Your bespoke joinery and carpentry questions answered.

We understand that undertaking a bespoke joinery project can raise many questions, and we're here to help you understand every aspect of the process. Below, we've gathered answers to the most common questions our clients ask. From initial design considerations to aftercare of your finished pieces, we believe in complete transparency throughout your journey with Malvern Hills Joinery. If you can't find the answer you're looking for, please don't hesitate to contact our team directly.

  • We provide bespoke and tailored joinery and carpentry services to homeowners, developers and architects throughout Worcestershire, Herefordshire, Gloucestershire and The Cotswolds. If you are based just outside of the Three Counties please also contact us to see if we can help.

  • We offer complete flexibility with your joinery's finish. We can deliver your pieces fully painted or stained to your exact specifications, or simply primed if you prefer to work with your own decorator. We'll discuss your preferred finish during the consultation phase and can recommend the best treatments to protect and enhance your joinery for years to come.

  • Yes, we have extensive experience working on all types of listed buildings. Our craftsmen are highly skilled in heritage joinery and understand the specific requirements for both Grade I and Grade II listed properties. We work closely with architects and conservation officers and regularly undertake sympathetic restorations that meet strict listing requirements while preserving your building's historic character.

  • With proper maintenance, our timber windows and doors offer exceptional longevity, typically lasting more than twice as long as uPVC alternatives. High-quality timber joinery, when properly maintained with occasional cleaning and repainting, can serve your home beautifully for many decades. We select premium materials and use time-tested construction techniques specifically to ensure your investment stands the test of time.

  • Bespoke external joinery typically last up to 10 years before requiring repainting. This long-lasting protection means you can enjoy the beauty and performance of your timber windows and doors with minimal maintenance, making them a practical and attractive choice for your home.

  • Yes, we supply and fit all types of glazing as part of our complete window service. We offer a wide range of glass options to suit your specific needs, including double and triple glazing, acoustic glass for noise reduction and energy-efficient options. We'll guide you through the available choices during the consultation process to ensure you select the perfect glazing solution for your home.

  • Yes, we offer a complete installation service through our specialist fitting team. While you're welcome to arrange your own installation, our experienced craftsmen are highly skilled at fitting all types of bespoke joinery and ensuring every piece is perfectly installed. Our team takes great care to work cleanly and efficiently, treating your home with respect throughout the installation process.

  • Yes, we require a deposit to secure your place in our production schedule, with the amount depending on the scope of your project. This deposit allows us to begin sourcing materials and scheduling your work, ensuring we can deliver your bespoke joinery to the highest standards within your desired timeframe. We proud of our fully transparent service and will clearly outline our payment terms during the initial consultation, so you know exactly what to expect.

  • We work with a carefully selected range of high-quality timbers chosen for their durability, stability, and aesthetic qualities. Our most commonly used woods include:

    • Oak and Ash for their traditional beauty and strength

    • Idigbo and Sapele for their excellent durability

    • Accoya for its outstanding weather resistance

    • Tulipwood for its fine finishing properties

    • Redwood for its reliable performance

    We can also source specialist or rare timber species for unique projects. During our consultation, we'll help you select the perfect timber to match your project's requirements, taking into account factors such as location, usage, and desired finish.

  • Absolutely! We welcome inspiration images and find them incredibly helpful in understanding your vision. Whether it's a photo from a magazine, a historical reference, or something you've seen online, we can create bespoke joinery that matches or adapts your inspiration piece. This approach is excellent for ensuring we perfectly understand your expectations, and we can often suggest subtle improvements or modifications to make the design even more suitable for your specific space and needs.

  • Yes, we specialise in matching existing joinery details with precision. Our skilled craftsmen are experts at replicating period and contemporary architectural features, ensuring new elements blend seamlessly with your existing joinery. We'll carefully measure and create exact profiles of your current woodwork, matching not just the dimensions but also the timber type and finish. This attention to detail is particularly valuable for period properties and partial renovations where maintaining consistency is essential.

  • We've been crafting exceptional bespoke joinery for 13 years, building a strong reputation throughout The Three Counties, The Cotswolds and surrounding areas. During this time, we've developed deep expertise across all aspects of joinery, from heritage restorations to contemporary designs, while establishing lasting relationships with our clients. This wealth of experience ensures we can handle any joinery challenge with skill and confidence.

  • Yes, we regularly collaborate with architects and enjoy these professional partnerships. We work directly with architects on their projects and can also liaise with your chosen architect on your behalf. Our technical expertise and attention to detail make us valued partners in architectural projects, and we're experienced in translating architectural specifications into exceptional finished joinery. Whether you're already working with an architect or need us to coordinate with one, we ensure seamless communication throughout your project.

  • While our priority is providing a personal service by visiting you at your home, workshop visits can be arranged by appointment. We find that home consultations allow us to better understand your space and requirements, but we understand that some clients would like to see our craftsmanship in action. Please contact us to discuss arranging a workshop visit, and we'll be happy to accommodate you at a convenient time.

  • Yes, we understand how frustrating it can be when projects don't go as planned, and we're here to help put things right. We can assess your existing joinery work and develop solutions to complete or rectify the project. While some situations may require modifications or rework to meet our quality standards, we'll provide a clear, honest evaluation of what's needed during our initial consultation. Our goal is to ensure you end up with the high-quality finished product you originally envisioned.

  • Yes, absolutely! We regularly undertake large-scale joinery projects and have the expertise, facilities, and skilled team to handle projects of any size. From complete house renovations to extensive heritage restorations, or major architectural installations, we have the capacity to manage substantial projects while maintaining our exceptional standards of craftsmanship. Our experienced project management ensures that even the largest jobs are completed efficiently and to the highest quality.

Have a joinery project you’d like to discuss?

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